Cancellation & Tardiness Policies
Because Essencial Studio is by appointment only your appointment is time reserved exclusively for you
and we request that you please review our cancellation and tardiness policies.
You are given a 15 minutes grace period to arrive to your appointments. Any tardiness outside this grace
period puts your appointment at risk. If you anticipate that you will be more than 15 minutes late, please
call ahead to see if we have the availability to complete your service in full. After 15 minutes your
appointment may need to be rescheduled and you will be charged the same day cancellation fee.
If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice. If you
need to cancel your appointment you need to call the office. If we don't answer leave your information on
our answering service.
• More than 24 hours notice: Service will be cancelled at no charge.
• Less than 24 hours notice or same day cancellations: 50% of the service price will be charged.
• Failure to show without notice: 100% of the service price will be charged.
**If you have a gift certificate or special discount and you do not follow the cancellation policy, you risk
forfeiting the gift certificate or special discount.
**If you book an appointment for a friend and he/she/they is a no show you are responsible for covering
the cost of the appointment.